Frequently asked questions about your account and rights
Account access depends on local law in your jurisdiction. In Indonesia, you must be of legal age and in a region where online gaming is permitted. When you create your account, you agree to our terms and confirm you meet these requirements. We may suspend accounts that violate local rules.
Yes. Email our support team with the subject 'Data Subject Access Request' and include your account ID. We will compile your account details, transaction history, identity verification records and any other personal data we hold, usually within 5 working days.
We retain transaction records and identity documents for seven years to comply with anti-money-laundering and tax law. After seven years, personal data is deleted or anonymised. You can request early deletion for some data types; contact support to discuss.
Report the issue to our support team via live chat or email with your transaction ID and a description. We investigate withdrawals and DANA, OVO, GoPay and QRIS transfers within 3 working days. If a payment failed to reach you, we escalate to the payment operator or refund your account.
Your h2slot account is protected by your password and two-factor authentication if you enable it. On a shared device, always log out after each session. Do not save your password in the browser. We recommend using personal devices or public WiFi with caution for account access.
You can object to non-essential data use — such as marketing communications or analytics — by updating your preferences in account settings or emailing support. You cannot opt out of legal compliance data handling (identity verification, transaction records) as that is required by law.
If local law prohibits our service in your area, we will notify you and you will have 30 days to withdraw your balance. We will not accept new deposits. Your account will be suspended to comply with the new rule. We handle account closures and final payouts in full.
